December 2022

Celebrations

VIP MEMBERSHIPS

Brannon Crossing and Lexington Leading the Way

4-week average >20%

• Anderson 23%

• Brannon Crossing 23%

• Harrodsburg Road 21%

YTD >20%

• Florence 23%

• Jeffersontown 25%

• Brannon Crossing 27%

By Pod - Lexington 22%

How can you or your clients meet our why if we don't have VIP members? What will you do differently? It's up to you no one else but you.

Best-Ever Revenue Last 4 weeks - Helping more pets

• Newport

• Wilkins Township/Monroeville

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THINKING BIGGER

We talked about Thinking Bigger at Partner Palooza. Thinking bigger requires zooming out to 10,000 feet. I believe the best way to make sure we are zoomed out is to revisit our Purpose, Mission, Vision and how we live our brand. I keep this card with me at all times. For me, I find it helps me to stay on track, focus on the most important things, and refer back to our core beliefs when making decisions. I encourage you to make sure you have a card and keep it with you at all times. If you don’t have one of these cards reach out to Dr. Porter bporter@petvet365.com

We are in the business to help pets, and we do this better than anyone. Help us spread the word about what makes us unique:

• Access 365 days a year

• Fear Free Experience

• Personalized Care

• Innovation

• People first

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Our Culture and Brand

At a recent meeting of pod leaders we opened up the discussion to what makes our culture and brand. This was the brainstorming session. What do you think?

PROMISE

• Fear Free

• Kindness

• Happy vets --> best care

• Best damn client experience

• People first

• Pet experience

• Clinical outcomes

• Enriching work environment

• Freedom within a framework

• People are the agenda

• Tech that works

• Industry leading

• Fun

• Mentorship

• Bacon and belly rubs

• Cookies and couches

• Work life balance

• Financial freedom

• Speed to trust

• Transparency

• Authenticity

• Community

• Connected

• Vet-owned, vet-led

• Partnership

• Commitment

THE WHAT/NON-NEGOTIABLES

• Ownership / Partnership

• Well-being / Proactive development

• Uniform/consistent technology 365

• Operating hours

• Tele-health

• Hospital design

• Membership plans

• Fear Free

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Head to Tails with Olivia Walker, DVM

Name: Olivia Walker, DVM

Role: Associate veterinarian

Best Thing about PetVet365: Approachable folks from top to bottom

What do you do daily that brings you joy: Working on a puzzle or cross-stitching while watching Great British Baking Show or The Office.

Favorite indulgence: Having a shopping spree at the local tack shop or plant store

What do you want people to know about you: I am very welcoming both in my home and at work, and I enjoy collaborating with everyone I work with when it comes to delivering vet care.

Something you would like to give to others: A constantly available ear - I want everyone to feel heard.

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Head to Tails with Marie Gerg, CVT

Name: Marie Gerg, CVT

Role: Certified Veterinary Technician

Best Thing about PetVet365: The compassion, care pets receive, and the welcoming environment.

What do you do daily that brings you joy: Learning new things.

Favorite indulgence: Long hot baths, snacking on dark chocolate, pistachios and almonds, camping and psychological thrillers!

What do you want people to know about you: I am hardworking, dedicated and also fun loving. I love to learn.

Something you would like to give to others: Compassion for others, empathy and a sense of purpose.

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EARN $5000 - YES YOU!

Refer your veterinarian friend who would love to be part of PetVet365. Email Thom Carlisle, DVM.