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Privacy Policy

PETVET365 PRIVACY POLICY

Effective Date: June 2026

PetVet365 (“PetVet365,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit www.petvet365.com, use our online scheduler or intake forms, or communicate with us, including via text message.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide

  • Name
  • Email address
  • Mobile phone number
  • Mailing address
  • Pet information
  • Appointment details
  • Payment and billing information
  • Communications you send to us

B. Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device identifiers
  • Pages visited
  • Time spent on pages
  • Referring URLs
  • Interaction data

C. Information from Third Parties

We may receive information from:

  • Scheduling and practice management platforms (e.g., Provet)
  • Analytics providers
  • Marketing partners

2. How We Use Your Information

We use personal information to:

  • Schedule and manage veterinary appointments
  • Provide veterinary services
  • Send service-related communications
  • Process payments
  • Improve website functionality and user experience
  • Send promotional communications (if consented)
  • Comply with legal obligations

3. Text Message Communications

PetVet365 may collect and use your mobile phone number to send text message communications. Text messages fall into two categories: Service-Related (Transactional) and Promotional (Marketing) messages.

Service-Related (Transactional) Messages

If you provide your mobile number when scheduling an appointment or completing intake forms, you consent to receive service-related text messages regarding your pet’s care. You confirm that you are the authorized subscriber or customary user of the mobile number provided.

These may include:

  • Appointment confirmations and reminders
  • Prescription updates
  • Follow-up care instructions
  • Billing notifications
  • One-time verification codes
  • Other informational communications related to veterinary services

Message frequency varies. Message and data rates may apply.

These messages are sent based on consent provided at form submission.

Promotional (Marketing) Messages

If you provide separate, affirmative consent (via unchecked opt-in box), we may send recurring promotional text messages, including:

  • Limited-time offers
  • Pet health tips
  • New service announcements
  • Community events
  • Partnership updates

Consent to receive marketing messages is not a condition of receiving veterinary services. Message frequency varies. Message and data rates may apply.

Opt-Out Rights

You may opt out of text messages at any time by replying STOP to any message.
You may reply HELP for assistance. We process opt-out requests promptly in accordance with applicable federal and state law. Opting out of promotional messages does not automatically opt you out of service-related messages unless you request that separately.

Consent Records

We maintain records of SMS consent, including:

  • Method of consent
  • Date and time
  • Form source
  • IP address (when applicable)

Timing & Compliance

PetVet365 sends text messages within permissible hours under federal and applicable state law and may apply conservative delivery windows (e.g., 8:00 AM–8:00 PM local time) to comply with stricter state requirements.

PetVet365 complies with:

  • Telephone Consumer Protection Act (47 U.S.C. § 227)
  • FCC regulations (47 C.F.R. § 64.1200)
  • CTIA Messaging Principles & Best Practices
  • Applicable state telemarketing laws

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

4. Website Monitoring & Analytics

We use third-party analytics and monitoring tools, including SmartPiXL, to improve website functionality and service quality.

These tools may collect:

  • IP address
  • Device identifiers
  • Browser type
  • Pages visited
  • Time spent
  • Interaction data

To opt out of SmartPiXL data collection, visit:
https://smartpixl.com/Unsub/unsub.html

5. Cookies & Tracking Technologies

PetVet365 uses cookies and similar tracking technologies to enhance website functionality, analyze site usage, and support marketing efforts.

What Are Cookies
Cookies are small text files stored on your device when you visit a website. They allow websites to recognize your browser and remember certain information.

Types of Cookies We Use

  • Essential Cookies – Necessary for core website functionality, including scheduling tools and secure form submissions.
  • Analytics Cookies – Used to understand how visitors interact with our website, including pages visited and time spent on site, so we can improve performance and user experience.
  • Marketing Cookies – May be used to measure advertising effectiveness and deliver relevant content.

Third-Party Cookies
We may allow service providers such as analytics or advertising partners to place cookies on your device. These providers may collect information about your online activities over time and across different websites.

Your Choices
Most web browsers allow you to manage cookie preferences through browser settings. You may delete or block cookies; however, doing so may affect website functionality.

Where required by applicable law, we provide mechanisms to manage cookie preferences or opt out of certain tracking technologies.

6. Sharing of Information

We may share information with:

  • Veterinary practice management platforms
  • Payment processors
  • Analytics and marketing service providers
  • SMS delivery platforms
  • Legal or regulatory authorities when required

We do not sell personal information for monetary compensation.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no system can guarantee complete security.

8. Your Rights

Depending on your state of residence, you may have rights to:

  • Access personal information
  • Correct inaccuracies
  • Request deletion
  • Opt-out of targeted advertising
  • Withdraw consent

To exercise rights, contact us at: marketing@petvet365.com

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.

11. Contact Us
marketing@petvet365.com